Privacy Policy
Last updated: August 25, 2026
DFW Hybrid Battery respects your privacy and is committed to protecting the personal information you provide when visiting our website, requesting service, scheduling an appointment, or communicating with us.
1. Information We Collect
We may collect personal information that you voluntarily provide when you contact us, request a diagnostic or repair service, schedule an appointment, submit a website form, or otherwise communicate with DFW Hybrid Battery. This information may include your name, phone number, email address, service location, vehicle year, make, model, mileage, diagnostic trouble codes, warning messages, photographs, and other information you provide regarding your vehicle or requested service.
2. How We Use Your Information
We may use the information you provide to respond to inquiries, evaluate your vehicle or hybrid battery service needs, schedule appointments, provide estimates, perform requested services, communicate about your appointment or repair, provide customer support, maintain business records, improve our services and website, and comply with applicable legal or regulatory requirements.
3. Communications by Phone, Text Message, and Email
If you provide your phone number or email address, DFW Hybrid Battery may use that information to communicate with you regarding your inquiry, appointment, estimate, diagnostic findings, repair authorization, service status, warranty-related matters, or other communications related to services you requested. Message and data rates may apply to text messages. We do not sell your phone number or email address to third parties for their marketing purposes.
4. Service Location and Vehicle Information
Because DFW Hybrid Battery provides mobile services, we may collect the address or location where you request service. We may also collect vehicle-related information such as year, make, model, mileage, VIN, diagnostic trouble codes, battery data, photographs, and service history when necessary to evaluate, diagnose, repair, or document the vehicle and hybrid battery system
5. Website Usage, Cookies, and Analytics
Our website may automatically collect certain technical information, such as your IP address, browser type, device type, pages visited, referring website, and general interaction with our website. We may use cookies and similar technologies, as well as analytics and website performance tools, to understand how visitors use our website, improve website performance, maintain security, and improve our services. You may be able to control or disable cookies through your browser settings.
6. Third-Party Service Providers
We may use third-party service providers to operate our website, process website forms, provide hosting, email or communication services, analytics, scheduling, payment-related services, and other functions necessary to operate our business. These providers may have access to information only as reasonably necessary to perform services on our behalf and may be subject to their own privacy policies and data-handling practices.
7. Sharing and Disclosure of Information
We do not sell or rent your personal information. We may share information with service providers when reasonably necessary to operate our business, provide requested services, process communications or payments, maintain our website, or comply with legal obligations. We may also disclose information when required by law, court order, government request, or when reasonably necessary to protect our rights, property, customers, or others.
8. Data Security
We take reasonable administrative, technical, and organizational measures to help protect personal information against unauthorized access, loss, misuse, alteration, or disclosure. However, no website, electronic communication, or method of data storage or transmission can be guaranteed to be completely secure, and we cannot guarantee absolute security of information transmitted to or stored by us.
9. Data Retention
We may retain personal, vehicle, diagnostic, service, payment-related, and communication records for as long as reasonably necessary to provide services, administer warranties, maintain business and accounting records, resolve disputes, comply with legal obligations, and protect our legitimate business interests. Information that is no longer reasonably needed may be deleted or securely disposed of when appropriate.
10. Your Privacy Choices and Rights
Depending on applicable law, you may have certain rights regarding your personal information, including the right to request access to, correction of, or deletion of certain personal information we maintain about you. You may also contact us with questions about how your information is collected, used, or retained. We may need to verify your identity before processing certain requests, and some information may be retained when required or permitted by law or when reasonably necessary for legitimate business purposes.
11. Text Message and Email Preferences
You may ask us to stop sending non-essential text messages or emails at any time by contacting us or, when applicable, using the opt-out method provided in the communication. Service-related communications concerning an active inquiry, appointment, estimate, repair, payment, warranty, or other requested service may still be necessary to complete or administer the service. Message and data rates may apply to text messages.
12. Payment Information
When you make a payment for our services, certain payment and transaction information may be collected or processed by us or by the financial institution, payment platform, or other payment service used for the transaction. We generally do not receive or store complete bank account, debit card, or credit card credentials when those transactions are processed directly by a third-party payment provider. We may retain transaction records, invoices, receipts, deposits, and payment confirmations for business, accounting, warranty, dispute-resolution, and legal purposes.
13. Photographs, Diagnostic Data, and Service Records
During diagnosis, repair, reconditioning, replacement, or inspection services, we may create or retain photographs, diagnostic reports, trouble codes, battery data, test results, repair records, communications, and other documentation related to the vehicle or service performed. We may use these records to perform and document services, administer warranties, provide customer support, maintain business records, improve our diagnostic and repair processes, and address disputes or legal claims.
14. Photos and Case Studies
We may use photographs or information about repair and diagnostic work for educational, informational, or marketing purposes, including website case studies, provided that we take reasonable steps to avoid publicly displaying personal information that directly identifies a customer. We will not intentionally publish a customer’s name, contact information, home address, or other directly identifying personal information without appropriate permission.
15. Third-Party Websites and Links
Our website may contain links to third-party websites, platforms, maps, review services, payment services, or other external resources. DFW Hybrid Battery does not control the privacy, security, content, or data-handling practices of third-party websites. We encourage you to review the privacy policies of any third-party service you choose to use.
16. Children’s Privacy
Our website and services are intended for individuals seeking automotive and hybrid battery services and are not directed to children under 13. We do not knowingly collect personal information from children under 13 through our website. If we become aware that such information has been collected without appropriate authorization, we may take reasonable steps to delete it.
17. Legal Requirements and Protection of Rights
We may preserve, use, or disclose information when reasonably necessary to comply with applicable laws, regulations, legal processes, court orders, or lawful government requests; enforce agreements or policies; investigate or prevent suspected fraud, misuse, or unlawful activity; protect the safety and security of our business, customers, or others; or establish, exercise, or defend legal claims.
18. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices, website, services, technology, or applicable legal requirements. When we make changes, we will update the “Last updated” date at the top of this page. We encourage visitors to review this Privacy Policy periodically.
19. Contact Us
Last updated: August 25, 2026
This Privacy Policy applies to the DFW Hybrid Battery website and information collected in connection with our services.